What is a call center service
A call center is a centralized department that is responsible for answering phone calls from current and prospective clients. Inbound and outbound call centers are available, and they can be housed within a firm or outsourced to a company that specializes in managing call centers or customer service outsourcing.
When it comes down to it, the term is the key distinction between call centers and contact centers. A call center takes or makes phone calls, whereas a contact center maintains communication with customers through any customer service channel.
Why outsourcing?
What are the benefits of outsourcing?
Because we can do it faster and cheaper. Following the definition of the target, we have the expertise to build a list of high quality prospects. We develop a phone pitch that engages decision makers, and our experienced resources know how to get decision makers’ attention. We engage decision makers in a discussion to gather insights into what the market thinks of your product or service. Making appointments with interested decision makers will become key to increasing your market penetration and success.
Employee recruitment, job posting and advertising, resume evaluation, and interviewing take time and money. Person training is extremely costly, particularly if a trained employee leaves the company soon after.
Work organization, employee supervision and quality control are all costly. Not to mention the cost of space, offices, office equipment, software and technical support. For short-term projects and market-testing projects, all this setup is simply too expensive. If you want regular but varying intensity of prospecting at different times of the year, the flexibility that outsourcing offers is a great advantage.
Our call center Service includes;
Outbound call center B2B:
In an outbound call center, the team proactively approaches targeted contacts by phone. This call center is typically used for sales and cold calls, promotions or invitations to corporate events, and customer surveys.
Here are some of the advantages of working with an external outbound call center:
- Create possibilities for lead generating.
- Obtain information for market research
- New leads should be identified, engaged with, and converted.
- Surveys are a great way to get actionable feedback.
- Make plans and confirm dates = better manage your pipeline.
Inbound call center B2B:
Customers call an inbound call center, which employs well-trained agents who answer the phone. In most cases, this is an additional solution when call volumes increase significantly during certain times of the year, such as spring construction bids. We take down the contact information as well as the questions and needs of the potential client to help our clients manage the demand.
The main purpose of inbound call centers is to free up the existing team from a temporary work overload and to greet prospects in person (as 80% of callers do not leave a message and move on to the next one!)
We offer call center services for the following industries:
- B2B sales (Manufacturing, Distribution, Services)
- Computer software and services
- Telecommunications and mobile telephony
- Automotive services
- Political campaigns
- Fundraisers and non-profit organizations
- Online Merchants
- Product Help Desks
- Mail Order Organizations
- Survey services, charities
- Medical offices
- Real estate companies
- Property managers
What we do offer:
- A live reception for quote requests (inbound calls)
- Experts in B2B prospecting (outbound calls)
FAQ:
What are the first steps to launch my campaign?
To begin with, a strategic meeting will be used to define the target and to obtain all the information necessary to write the telephone pitch. Following your approval of the pitch and the companies to prospect, we need an email box to be able to communicate by email on behalf of your company as well as visibility of your availability for appointments.
How soon can my campaign start?
Campaign setup, including approvals and scheduling, can be completed within 5 business days.
How many calls do you think you can make in a day?
Usually, our resources do not work full days on a campaign, it is more efficient to work a few hours at the right times. A good way is 10 outgoing calls per hour, and we speak with 3 to 6 decision-makers who, if interested, also receive an email following the discussion to prepare the follow-up or confirm the appointment made.
When are you going to make the calls?
We make our calls at the best times of the day to reach your target decision-makers.
How can I get a list of people to call?
Following the definition of the target, we search the list for you. We may also use your own prospect list.
What about reports?
Regular reports keep you informed on the progress of the campaign. When an appointment is made, it is put directly in your calendar, and your access to the CRM where all our actions are documented allows you to prepare well for the meeting.
Who will create my script?
Following the strategic meeting, we write the telephone pitch and submit it to you for approval.
How many attempts do you make per call in case it is busy?
This is defined with the client according to the reachability of the decision-makers
What are your call center opening hours?
Usually 8 a.m. to 6 p.m., but we adapt to your needs.